Company Support

How Can We Help You?

Our dedicated support team is here to assist you with any questions, concerns, or issues you may have. We're committed to providing exceptional customer service and ensuring your complete satisfaction.

Phone Support

Speak directly with our customer service representatives for immediate assistance.

Main Line: +91-76077-01501

Hours: 7 AM - 10 PM (7 days a week)

Emergency: +91-76077-01501

Email Support

Send us detailed inquiries and we'll respond within 24 hours.

General: support@thedhobiretails.com

Technical: tech@thedhobiretails.com

Billing: billing@thedhobiretails.com

Live Chat

Get instant help through our website chat feature.

Available: 9 AM - 8 PM

Response Time: Under 2 minutes

Languages: English, Hindi

Support Categories

Service Issues

Order tracking and status updates
Pickup and delivery scheduling
Service quality concerns
Missing or damaged items
Special care instructions

Billing & Payments

Payment processing issues
Invoice and receipt requests
Refund and cancellation policies
Subscription and membership plans
Corporate billing inquiries

Account Management

Account creation and setup
Profile and preference updates
Password and security issues
Address and contact updates
Account deactivation

Technical Support

Website and app issues
Booking system problems
Notification and SMS issues
Browser compatibility
Mobile app troubleshooting

Frequently Asked Questions

You can track your order through our website or mobile app using your order number. You'll also receive SMS and email updates at each stage of the process.

You can cancel your order up to 2 hours before the scheduled pickup time through our website, app, or by calling customer service. Cancellations made less than 2 hours before pickup may incur a small fee.

Contact us immediately through phone, email, or live chat. Please have your order number ready and describe the issue in detail. We'll work quickly to resolve any problems.

Contact Form

Can't find what you're looking for? Send us a message and we'll get back to you as soon as possible.

Response Times

Phone Support:
Immediate

Live Chat:
Under 2 minutes

Email Support:
Within 24 hours

Contact Form:
Within 24 hours