Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, book a service, or contact us for support:

• Personal Information: Name, email address, phone number, and delivery address
• Service Information: Details about your laundry items and service preferences
• Payment Information: Billing address and payment method details (processed securely through third-party providers)
• Communication Records: Records of your interactions with our customer service team

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our laundry services
• Process your service requests and manage your account
• Send you service-related communications, including order confirmations and delivery updates
• Respond to your inquiries and provide customer support
• Process payments and prevent fraud
• Send you promotional materials and special offers (with your consent)
• Comply with legal obligations and enforce our terms of service

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (payment processors, delivery partners, customer service platforms)
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with any merger, sale, or transfer of our business assets
• Consent: With your explicit consent for any other purpose

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices
• Secure data centers and backup systems

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account information is retained while your account is active
• Service records are kept for 3 years for customer support and legal compliance
• Payment information is retained as required by financial regulations
• Marketing communications data is retained until you opt out

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and operational requirements)
• Portability: Request a copy of your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and mobile app:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how you use our services
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.

8. Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party services you use.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@thedhobiretails.com
• Phone: +91-76077-01501
• Address: The Dhobi Retails, Near St. John's School, Marhauli, Manduwadih, Varanasi - 221105
• Data Protection Officer: dpo@thedhobiretails.com

13. Compliance with Data Protection Laws

This Privacy Policy is designed to comply with applicable data protection laws, including but not limited to:

• General Data Protection Regulation (GDPR) for EU residents
• Personal Data Protection Bill (PDPB) for Indian residents
• California Consumer Privacy Act (CCPA) for California residents
• Other applicable local and national data protection regulations