Frequently Asked Questions

You can schedule a pickup through our website booking system, mobile app, or by calling our customer service. Simply select your preferred date and time slot, and we'll come to your doorstep to collect your laundry. We offer flexible scheduling including same-day service for urgent needs.

Our pricing varies based on item type, fabric, and service level. Basic wash & fold starts from ₹50 per kg, dry cleaning from ₹80 per item, and ironing from ₹30 per item. We offer competitive rates with no hidden charges. Contact us for a detailed price list or get an instant quote through our website.

Standard service takes 24-48 hours. Express service is available for same-day delivery (within 8 hours). Dry cleaning typically takes 2-3 days due to the specialized process. We'll provide you with an estimated delivery time when you book your service.

Yes, we specialize in handling delicate fabrics including silk, wool, cashmere, lace, and designer garments. Our team is trained in fabric care and uses appropriate cleaning methods for each material. Please inform us about any special care instructions when booking your service.

While we take utmost care with your garments, we maintain comprehensive insurance coverage. In the rare event of damage or loss, we'll work with you to reach a fair resolution. Claims must be reported within 48 hours of delivery. We're committed to customer satisfaction and will make things right.

We accept cash, credit/debit cards, UPI payments, net banking, and digital wallets. Payment is due upon delivery unless you have a corporate account or subscription plan. We also offer monthly billing for regular customers.

Yes, we provide corporate laundry services for offices, hotels, restaurants, and other businesses. We offer bulk pricing, scheduled pickups, monthly billing, and dedicated account management. Contact our corporate team for customized service packages.

We use eco-friendly detergents and cleaning products that are safe for your clothes and the environment. Our dry cleaning uses professional-grade, environmentally responsible solvents. We're committed to sustainable practices while maintaining the highest cleaning standards.

We currently serve major metropolitan areas and are expanding our coverage. Please check our service area map on the website or contact us to confirm if we deliver to your location. We're constantly adding new service areas based on customer demand.

Yes, you can track your order in real-time through our website or mobile app. You'll receive SMS and email updates at each stage: pickup confirmation, processing, and delivery. Our customer service team is also available to provide status updates.

Customer satisfaction is our priority. If you're not completely satisfied, we'll re-clean the items at no charge or provide a full refund. We have a 100% satisfaction guarantee and will work with you to resolve any issues promptly.